Passenger Experience

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Passenger Experience, 2020年3月11日(三)


Welcome remarks


Opening address

Chong Kheng Chua

Rail Leader Interview

Back by popular demand, we kick off Asia-Pacific Rail 2020 with a series of interviews with C-Level rail operator leaders. Don’t miss these exclusive insights from some of the region’s most forward-thinking executives.
Panel discussion

Rail Leader Panel

Moving beyond mass transit to personalised transit
  • Why rail players must prioritise and speed up their digitalisation processes, and how they can do it
  • What are the long and short term digitalisation goals rail operators should be setting and where should they be investing to achieve them?
  • Multimodality: What does the future look like and what is rail’s role?
  • How to adapt existing service-provider business models through data-sharing and standardization to accommodate MaaS
  • Finding cost efficiencies through digitalisation

Title Sponsor Address

Puneet Chawla
Passenger Experience

India’s G Station Projects: Equipping over 1000 stations with free wireless internet to 8 million passengers a month

Passenger Experience

To be confirmed

Reserved for Roctec Technology
Tilly Loughborough
Passenger Experience

Empowering passengers to self-manage in event of an unplanned disruption

Providing accurate, real-time information and solutions to allow passengers to make decisions
Frank Ibe
Passenger Experience

Maximising metro capacity in already busy or growing cities

Passenger Experience

Networking lunch & exhibition visit

Panel discussion

Innovative models in rail operations

Francis Bedel

The Digital Present

  • Digital is not in the future - it’s right now
  • Why the most adaptable will succeed
  • How can rail can get up to speed with other industries
Francis Bedel, Chief Digital Officer, International Union of Railways (UIC)
Passenger Experience

To be confirmed

Reserved for Axon Vibe
Panel discussion
Passenger Experience

The impact of digitalisation on passenger experience

  • Boosting customer satisfaction
  • Adopting a passenger-oriented approach to planning
Ravi Ravitharan
Passenger Experience

Improving safety and commuter experience using WiFi technology

Ravi Ravitharan, Director, Institute of Railway Technology, Monash University
Boyd Cohen
Passenger Experience

Mobility as a Service platform designed for the rail industry

  • Unique insights from users of an early MaaS pilot in Spain
  • Expanding rail network digital footprint globally via an open, interoperable MaaS ecosystem

Networking cocktail reception & close of day one

last published: 21/Jan/20 07:25


Passenger Experience, 2020年3月12日(四)

Richard Anderson

Lessons from 25 years of metro benchmarking

  • What benchmarking data shows us about 20-25 year trends in metro performance
  • Key hot topics in the industry from an operator perspective and how these have evolved in 20-25 years
  • What does this tell us about the future?
  • In particular, what do customers actually want from embracing the opportunities of digital, data, new technology?
Richard Anderson, Managing Director, Transport Strategy Centre (Tsc), Imperial College London
Panel discussion

Keynote operations panel

  • What do passengers really want and how can operators deliver this?
  • With a myriad of new technology applications on the market, how can operators choose what delivers value to both passengers and the business?
  • What is the role of operators in driving innovation in technology to solve problems relating to the future of mobility?
  • The role of suburban and urban rail in meeting the urban mobility challenge
  • Strategic allocation of continual investment to meet needs of riders
Sumit Srisantithum, Chief Operating Officer, Bangkok Mass Transit System Public Company Limited (BTS)

Diamond sponsor address

last published: 21/Jan/20 07:25


* 活动内容有可能不事先告知作更动及调整。